Contact Us

This page explains how to reach our support team, what to include in your message, and how we deal with complaints.

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How to reach us

Live chat: open on the site 24/7. Select the chat icon on any page and an agent will answer in queue order.
E-mail: write to support@casinojokabet.co.uk. We reply in the order messages arrive.

We do not offer support by telephone or by post. We will never ask you for your password, and you should never send it to us.

What to have ready when you write

Including the details below in your first message usually saves an exchange or two.

Your username, or the e-mail address registered to the account.
The game, bonus or transaction involved.
The date and approximate time it happened.
What you expected, and what happened instead.

Questions we help with

Account and verification: registration, document checks and changes to your details.
Deposits and withdrawals: the methods shown in the cashier, pending balances and processing times.
Bonuses: wagering, eligibility and the terms attached to an offer.
Technical issues: a game that will not load, a dropped connection, or an error on the site.
Safer gambling: deposit limits, time-outs and self-exclusion. We can also point you to GamStop, GamCare, GambleAware and the National Gambling Helpline.

Accounts with us are for adults aged 18 and over only.

Complaints

If you want a matter looked into formally, e-mail support@casinojokabet.co.uk with Complaint in the subject line and set out what happened in your own words.

We acknowledge every complaint in writing, check the account and game records behind it, and reply once that is done. If we cannot settle the matter with you, we will explain the further options open to you, including alternative dispute resolution as set out in our terms and conditions.