Bonus Terms and Conditions

How these terms apply and who can take part

These terms apply to all promotional credit at Jokabet, including deposit matches, free spins, cashback and loyalty rewards. Every offer also carries its own terms, shown with the offer in the promotions area and in the cashier at the moment you claim it.

Where documents say different things about the same point, they apply in this order:

1. The specific terms published with the individual offer.
2. These bonus terms and conditions.
3. Our general terms and conditions.

If the specific terms of an offer conflict with these terms, the specific terms apply to that offer only. Anything the offer's own terms do not cover is governed by these terms.

We hold a gaming licence and verify accounts before promotional funds are credited and before withdrawals are paid. To take part in any promotion you must meet all of the conditions below.

• You are 18 or over and have passed our age and identity verification.
• You hold one registered account only. We allow one account per person, household, postal address, device, IP address and payment method.
• Your account is open and in good standing, and is not suspended, closed, self-excluded or subject to a time-out.
• The payment method used for any qualifying deposit is held in your own name.
• You have opted in, or entered the code shown with the offer, where the offer requires it.
• You are resident in a country we accept and are not on a list of players excluded from promotions.

Promotional offers are discretionary. We may limit an offer to selected players, or decline to make an offer available to an account, without giving a reason.

Claiming an offer

Most offers are claimed in the cashier or the promotions area of the site. The steps are the same for the majority of promotions:

1. Open the offer and go through its terms, including the qualifying amount, the time allowed and any excluded games.
2. Opt in, or enter the code shown, where one is required.
3. Make the qualifying deposit or place the qualifying bet using an accepted payment method.
4. Check the bonus balance and the wagering progress shown in your account before you start playing.

Where an offer says the bonus is credited automatically, it will appear in your account once the qualifying action is complete. If it does not appear, stop and contact us before you play. Once a qualifying deposit has been played through, we may not be able to apply the offer afterwards.

Some payment methods do not qualify for promotions. The cashier shows which methods qualify at the time you deposit, and the offer's terms list any that are excluded.

Wagering requirements and how they are met

Bonus funds carry a wagering requirement: the total amount you must stake before bonus funds, or winnings made with them, can be withdrawn. The multiplier, the amount it is applied to, whether that is the bonus alone or the deposit and bonus together, and the time allowed are all shown in the offer's terms and tracked in your account.

How progress is calculated

Wagering progress is counted on settled bets only. Rounds that are cancelled, bets that are voided and stakes returned to you in full do not count towards the requirement. Where a round is settled across more than one day, it counts on the day it settles.

Cash funds and bonus funds together

Where your account holds both cash and bonus funds, stakes are taken in the order set out in the offer's terms, and your balance panel shows which funds are in play. Winnings from free spins are normally credited as bonus funds and carry the same wagering requirement unless the offer says otherwise.

Bet limits, excluded play and fair use

While a wagering requirement is open, a maximum stake per round applies, and certain games or game features may be excluded. Both are set out in the offer's terms. These limits exist so that promotional funds are used for ordinary play.

We may remove a bonus, and any winnings made with it, where we find play of the following kinds:

• Staking above the maximum bet shown in the offer's terms.
• Low-risk play, such as placing bets that cover a large share of the possible outcomes of a game, or betting in patterns designed to clear a requirement without real risk.
• Playing excluded games, or buying game features where the offer excludes them, while a requirement is open.
• Depositing with a payment method that is not held in your own name.
• Opening more than one account, or acting together with other players, to claim the same offer more than once.
• Using software, automation or any other method that alters how a game behaves.

In these cases we may cancel the bonus and the winnings derived from it and return your own deposit, subject to verification. Where the conduct is serious or repeated, we may close the account. We look into each case on its facts and tell you the outcome in writing.

Expiry, cancellation and withdrawals

Each bonus has a validity period shown in its terms. When that period ends, unused bonus funds, unplayed free spins and any winnings still tied to an open wagering requirement are removed from the account.

• You can cancel a bonus from your account or by asking our support team. Cancelling removes the bonus funds and anything won with them, and leaves your cash balance available.
• Asking for a withdrawal while a wagering requirement is open may forfeit the bonus and its winnings. The cashier warns you before the withdrawal is confirmed.
• Some offers cap the amount that can be converted from bonus funds to cash. Any cap is stated in the offer's terms.
• Withdrawals are paid back to the method you deposited with wherever possible, once identity and payment checks are complete.

Changes, safer gambling and contacting us

We may change, suspend or withdraw a promotion at any time, including where an offer has been published with an error in its wording, pricing or terms. Changes do not affect a bonus already credited and in the course of being wagered, unless we have to act for legal or licensing reasons, or where the conditions in these terms have been breached.

Promotions are available to players aged 18 and over only. Deposit limits, loss limits, session reminders, time-outs and self-exclusion are available in your account at any time, and we will remove you from promotional messages on request. Players registered with GamStop do not receive promotional offers from us. Free and confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

If a bonus has not been applied as you expected, contact our live chat or email support@casinojokabet.co.uk with your account details and the name of the offer. Complaints about a promotion are looked into under the complaints procedure published on the site.