Terms & Conditions

Accepting these terms and how we change them

By registering an account, making a deposit or placing a stake with us, you confirm that you have read these terms and agree to be bound by them. If you do not accept them, please do not use the site.

The following documents form part of your agreement with us and should be read together:

• These Terms & Conditions.
• Our Privacy Policy and Cookie Notice.
• The specific terms published with each bonus or promotion.
• The rules, return-to-player information and help screens for each individual game.
• The payment methods, minimum and maximum amounts and processing times shown in the cashier.
• Any limits or restrictions currently applied in your account.

We may update these terms from time to time, for example to reflect legal or regulatory requirements, new payment methods, new games or changes to how the site works. Where a change is material and affects you, we will give you notice by email or through a message on the site before it takes effect, so far as that is reasonably practical. Continuing to use your account after a change takes effect means you accept the updated terms. If you do not accept them, you should stop playing and request a withdrawal of any remaining balance, which we will process once the usual checks are complete.

Eligibility, your account and the checks we carry out

Who can open an account

• You must be 18 or over. Gambling by anyone under 18 is not permitted. If we find that an account holder is underage, we will close the account, void any winnings and return deposited funds.
• You must be resident in the United Kingdom and registering for your own personal use, not on behalf of anyone else and not for business purposes.
• One account per person. We may also close duplicate accounts that share a name, address, payment instrument, device or household.
• You must not be currently self-excluded with us, registered with the national self-exclusion scheme, or otherwise barred from gambling.

Accurate details and keeping your login safe

The details you give us at registration must be true, complete and your own, and you must keep them up to date through your account. We may ask for proof of any detail you provide or change.

• Keep your username, password and any security codes confidential and do not let anyone else use your account.
• Tell us straight away through live chat or support@casinojokabet.co.uk if you think someone else has accessed your account.
• Activity carried out through your login is treated as yours unless it is clear that our own error or a security failure on our side caused it.

Verification before your first withdrawal

We hold a gaming licence and are required to verify the people who play with us. Before we process your first withdrawal we confirm your identity, your age and your address, and we may repeat these checks later. Any documents we need are requested in your account or in the cashier. Until verification is complete, withdrawals are held as pending and we may restrict deposits or play.

Source-of-funds checks

Where our legal duties or our own risk-based checks require it, we may ask you for information about the source of the funds you are gambling with. We may limit or suspend your account until you provide what we have asked for. We handle this information in line with our Privacy Policy.

Deposits, balances and withdrawals

• You may only deposit using a payment method held in your own name. Payments from third-party accounts are not accepted and may be returned to source.
• The methods available to you, the minimum and maximum amounts and the expected processing times are shown in the cashier.
• Your account is for gambling. It is not a bank account, it does not earn interest, and it must not be used to transfer or store money for other purposes.
• We return withdrawals to the same method you used to deposit wherever that is possible. Where it is not, we will use an alternative method in your own name.
• Withdrawals are released once verification is complete and any pending checks on your account or the relevant transaction have finished.
• Where a withdrawal is still pending, you may be able to cancel it in the cashier and return the funds to your balance. Cancelling a withdrawal to continue playing is your decision and your responsibility.
• Any fees or exchange rates applied by your own bank or payment provider are outside our control.

Bonuses and promotional terms

Every offer we run has its own terms, published with that offer. Those terms apply in addition to this section, and where they differ, the offer terms take priority for that promotion. In general:

• Bonus funds and any winnings from them carry a wagering requirement that must be met before they can be withdrawn.
• A maximum stake per spin or round applies while a bonus is active.
• Bonuses and free spins expire if they are not used or wagered within the period stated in the offer.
• Games contribute to wagering at different rates, and some games may be excluded entirely.
• Unless an offer says otherwise, one bonus applies at a time and one welcome offer applies per person, household or device.
• Promotional credit is offered at our discretion and is not available where a customer has opted out of marketing.

We may change or withdraw a promotion for the future at any time, and we will honour bonuses already granted on their original terms. Where we have reasonable grounds to believe that a promotion has been abused, for example through duplicate accounts, coordinated play between accounts, stake patterns designed to remove risk rather than to play the game, or use of methods designed to exploit an offer, we may void the bonus and any winnings from it, and we may close the account. Your own deposited funds, less any completed stakes, are returned to you.

Safer gambling, and closing or suspending an account

Gambling should stay affordable and under your control. The tools in your account let you set deposit limits, set reminders about how long you have been playing, take a short time-out, or self-exclude for a longer fixed period. A limit you tighten applies straight away; a request to loosen one takes effect only after a cooling-off period. Self-exclusion is applied across your account with us and cannot be lifted early.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to self-exclude from all licensed online gambling sites in Great Britain at once. Our Safer Gambling page explains each option in more detail.

Closing or suspending an account

• You can close your account at any time by asking us in live chat or by writing to support@casinojokabet.co.uk, and we will return any withdrawable balance once the usual checks are complete.
• We may suspend or close an account where these terms have been breached, where we are required to do so by law or by our regulatory duties, where we suspect fraud, criminal activity or collusion, or where our safer gambling duties make it the right step.
• Where an account has had no activity for a long period, we treat it as dormant and follow our dormant account process, which is explained to you before any charge or closure applies.
• If we close an account for a breach, we will return your own funds and may withhold winnings that are directly connected to that breach. We will tell you the reason for our decision unless the law prevents us from doing so.

Complaints, our responsibility and governing law

If something goes wrong

Please contact us first through live chat or at support@casinojokabet.co.uk. Give us your account name, the date and time of what happened, the game or transaction involved and what outcome you are looking for. We will acknowledge your complaint, look into it and reply within a reasonable time, keeping you updated if our checks take longer.

If we cannot settle the matter between us, you can refer your complaint free of charge to the independent dispute resolution service we use. We will tell you how to do that when we send you our final answer, and we will cooperate with the process. Nothing in these terms affects your statutory rights.

Our responsibility to you

• We take reasonable care to keep the site and the games available and working correctly, but we cannot promise uninterrupted access.
• We are not responsible for faults in your own device, software or internet connection, or for bets that fail to register for those reasons.
• If a game, display or payout is affected by a malfunction, the affected rounds are void and any stakes are returned. Winnings credited in error may be corrected.
• We are not liable for indirect or consequential losses, or for losses that were not reasonably foreseeable.
• Nothing in these terms limits any liability that cannot be limited by law, including liability for fraud.

Governing law and general points

These terms and your account with us are governed by the laws of England and Wales. If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not lose it. You may not transfer your account or your rights under these terms to anyone else, and we may transfer ours as part of a reorganisation of our business, provided your rights are not reduced.